Refund & Returns Policy

At Markethub9ja, we strive to maintain a trusted environment for buyers and vendors. This policy outlines the terms under which returns, exchanges, and refunds are processed to ensure fairness, prevent abuse, and protect all parties.

Return & Refund Window

Our refund and return window lasts 7 days from the day of delivery. If 7 days have passed since your order was marked as delivered, we unfortunately cannot offer you a full refund or exchange.

Return Eligibility

• The item must be unused and in the same condition you received it.
• It must be in the original packaging with all tags, labels, and accessories intact.
• A proof of purchase (e.g., order ID or receipt) is required.

Non-Returnable Items

Some categories of items cannot be returned for health, safety, or legal reasons:

• Intimate or sanitary products
• Personal care or hygiene items
• Hazardous materials or flammable liquids/gases
• Downloadable or digital products/services
• Gift cards or promotional vouchers

Partial Refunds May Apply

• Items with visible signs of use
• Opened or unsealed media (CDs, DVDs, software)
• Items not in original condition, or missing parts not due to our or vendor error
• Returns requested after 7 days but within a grace period (reviewed case-by-case)

Refund Processing

1. You’ll receive an email confirming receipt of the returned item.
2. We'll notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed to your original method of payment within 3–7 business days.

Note: Refunds are processed by Markethub9ja, not by individual vendors.

Late or Missing Refunds

• Recheck your bank or wallet account
• Contact your card provider—it may take time before the refund posts
• If unresolved, contact support@markethub9ja.com

Sale Items

Only regular-priced items are eligible for refunds. Items purchased on discount or clearance are non-refundable, except if defective or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, contact support@markethub9ja.com and send your item to:

Returns Unit

Gifts

If marked as a gift and shipped to you directly, you’ll receive a gift credit upon return. If the gift giver shipped it to themselves, the refund goes to them.

Shipping Returns

Send returns to:

Return Shipping Costs:

• You are responsible for return shipping.
• Shipping fees are non-refundable.
• Refunded amounts may exclude return shipping costs.

Use a trackable shipping service or purchase insurance. We are not liable for unreceived returns.

Important Notices

• Do not send returns to vendors or manufacturers.
• All returns are processed through Markethub9ja’s support system.
• Abuse of the return policy may result in account restrictions.

Need Help?

Contact our support team:

• Email: support@markethub9ja.com
• WhatsApp: 09153544043
• Hours: Monday – Saturday, 9 AM – 5 PM (WAT)

Markethub9ja – Empowering Local Vendors. Winning Local Buyers.
Trust, Value, and Local Commerce — Done Right.